ePadasalai - Ultimate ERP software
ePadasalai is highly helpful for all the sections of educational Institute. ePadasalai integrates the management, teachers and parents and eliminates the gap between them. ePadasalai can be used by all without facing any discomfort.
• ePadasalai can be used by all the educational institution as it has multi-syllabus option
• Better interaction between parents, teachers & school management.
• Instant access to required information and activities of the school
Help Desk and Infrastructure Management
Global requirements for various technologies are increasing steadily, so to meet the demand we offer the help desk and infrastructure management. Our unique product will help you to find the well-organized technical solution for your entire organization. We execute with the help of most excellent open source software which is exceptional to facilitate you with quick solutions.
Utilize the best infrastructure management practice with our expert designed product in beta version. This is best suited for various requirements that will help you toward:
• Efficient work management tools for on-time delivery
• Scheduled server monitoring
• Standard operating procedures
• Data security processes, policies, etc.
Above all, we deliver you the instant service for all your technical requirements in highly professional way. Besides these, we also provide asset management, tasks and project monitoring and highly supportive configuration management database.
Our specialties:
For End users
• Track all the service requests
• User-friendly knowledge base to solve the issues
• Automated service request from email
• Easy to insert the end user web portal into your website and
• Open online chat for extensive user service support
Automating the help desk
• Steering rules – Clear Specification on administrator and support groups for various technical requirements, which can be solved on priority basis.
• Well-defined escalation process – To enable the smooth process, unsolved requirements can be escalated within the specific time period.
• Setting up the priorities – To understand the urgency, setting up the priorities will be helpful.
• Notification – Informing the users about the status of their service requests.
• Templates – The common issues are predefined as templates thereby saving manual entry time.
Administrative and Permission Control
• Customized control and permissions – this will improve productivity and saves time.
• Instant evaluation for the rendered service – Gives the proper insight on various issues occurring in an organization.
